Data We Hold and Why We Hold It
We collect your name, mobile number, email address and account login credentials when you register. When you make a deposit or withdrawal using JazzCash, Easypaisa or Raast, we log the transaction reference and wallet identifier — not your full wallet PIN or bank password. Device data
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such as your browser type, operating system and session timestamps are stored to detect unusual login activity and keep your account secure. If you contact our support team, the content of that conversation is kept on file so we can follow up accurately. We do not
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sell your personal data to third parties. Data shared with payment processors — including JazzCash, Easypaisa and Raast — is limited to what those rails need to process your transaction. Retention periods follow the requirements of applicable local law in eligible regions; once the retention period
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ends, your data is deleted or anonymised. If you close your account, we will confirm in writing what data we continue to hold and for how long, based on legal obligations at the time. Availability of our services depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.