Reference

Our Terms, Your Rights on u988

Using u988 means you agree to the terms set out on this page. Access to our platform depends on local law and is available only where permitted in your region — please read these conditions before depositing via JazzCash, Easypaisa, or Raast.

Pakistan Account ConditionsLocal Law AppliesJazzCash & Easypaisa CoveredRaast Payments IncludedAccount Wallet Rules
u988 Our Terms, Your Rights on u988
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how our terms apply to your account — a payment dispute, a data request, or a query about eligibility in your region — use one of the contact paths below. We handle account-level queries directly so bring your registered mobile number or transaction reference when you get in touch.

Live Chat Available inside your account dashboard. For legal or payment queries, share your transaction ID and the support agent can pull the record directly.
Email Support Send your query with your registered account details. We reply in order of receipt and prioritise disputed transaction cases.
Account Help Centre The Help Centre covers account conditions, wallet rules, and payment verification steps. Check here first for policy answers before contacting support.
DATA AND SECURITY

How We Handle Your Account Data

Your account data is held securely and used only to operate your account, verify payments, and meet our legal obligations. We do not sell your data to third parties. You can request a summary of the data we hold by contacting us through the email support path.

Payment Data

JazzCash, Easypaisa, and Raast transaction records are stored against your account ID. We use these to verify deposits, process withdrawals, and resolve disputes.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice unrecognised activity, lock your account from the settings page immediately.

Data Retention

We keep transaction and account records for as long as required by our operating policy. Records tied to open disputes are retained until the case is closed.

Your Rights

You can request access to the data we hold on your account, ask us to correct inaccurate details, or query why a transaction was flagged — contact support with your account ID.

Common Questions About Our Terms

These questions cover what our terms mean in practice — from account eligibility to how we handle data requests and payment disputes.

Account access depends on local law. We verify eligibility at registration and restrict access where local law does not permit it. You must use your own verified JazzCash, Easypaisa, or Raast account to deposit.

Contact us through live chat or email with your transaction reference and registered mobile number. We pull the payment record directly and respond with our findings before escalating further.

Yes. Send a data access request through email support using your registered account details. We will confirm what data we hold and how it is used within a reasonable timeframe.

Updated terms are posted on this page with the effective date shown at the top. Continuing to use your account after that date means you accept the revised conditions.

If we close your account for a terms breach, any balance is reviewed case by case. If you close the account yourself, the remaining wallet balance is returned to your verified payment method.

Your account is subject to the laws of your jurisdiction. Where local law prohibits access or certain features, those restrictions apply. If you are unsure, check with a local legal adviser.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.